Paddleboards
— Why get an inflatable board over a wood or epoxy board?
— Which board should I choose?
— How is it made?
— How durable are inflatable boards?
— Are they hard to transport? How quickly can I get this thing to the lake?
— How much do your boards weigh?
— What can happen if I over-inflate my board?
— What is the warranty?
— I Broke or lost a part.
Ice Chests
— How long do these really hold ice?
— Are they bear resistant?
— How much does your coolers weigh?
— Can I use dry ice in my cooler?
— How are they made?
— How come your prices are so freakin low!?
— Use and care instructions
— What is the warranty?
— I Broke or lost a part.
Warranty
— Help! I am missing part of my order or received something damaged. What can I do?
Paddleboards
Why get an inflatable board over a wood or epoxy board?
Inflatable boards provide many of the same benefits as wood or epoxy with some added features. When fully inflated, inflatable boards are as firm and stable feel as traditional epoxy or wood boards. Some added benefits include the ability fold it up and pack it in a carrying bag that easily fits in your car and easily carries down to the beach. Inflatable boards are also more comfortable on your feet than traditional boards, due to the feel of the inflated surface. Lastly unlike most wood or epoxy boards, inflatable boards have drawstrings and other goodies heat welded to the surface for keeping your valuables securely on board.
How durable are inflatable boards?
Inflatable SUPs are actually much more durable than their wood or epoxy counterparts. We over-engineered our boards to make them virtually indestructible. It's a bold claim and one we stand behind. No board is 100% puncture proof, however our inflatable SUP's are made using 3 layers of Military-Grade PVC (same material used in making white water rafts), 2 base sheets and central stringer sheet, all constructed using a high pressure Drop-Stitch technique with layers of urethane and polymer. We bring high quality materials together using the latest manufacturing techniques ensuring your board is ready for any adventure.
Are they hard to transport? How quickly can I get this thing to the lake?
Our boards are designed with ease of transportation in mind. They can deflate in a matter of minutes and easily pack away in their included travel bag; making the struggle with roof racks and cumbersome boards a thing of the past. Our carry bags feature comfortable backpack straps to get your board to those hard to reach paradises. When it’s time to SUP, the included high volume / high pressure dual action pump inflates the board in minutes with a little bit of muscle.
How much do your boards weigh?
The Driftsun Original Paddleboard weighs in at just 28lbs. when packed in it’s travel bag with all accessories. The board itself weighs only 23.5lbs.
What can happen if I over-inflate my board?
It is possible to over inflate your board. It is important to follow the gauge on your pump and not exceed the recommended 15 PSI. Over inflating can put extra stress on the drop stitch and cause stitches to break creating bulges from inside the board. Don’t forget air expands with heat exposure, once you're done paddling let some air out or store in a cool place to avoid the possibility of over-inflation damage.
What is the warranty?
Driftsun Inflatable Paddleboards are warrantied to be free from manufacturer defects for a period of 1-year from the purchase date. We are always here to help if you experience any issues and will always do our best to satisfy your requests. Please visit our warranty page for more information. Visit our Returns page for more information on returns and replacement items. If you have any other questions we haven’t already answered please email us.
Ice Chests
How long do these really hold ice?
7-10 days! 7 days is the standard, but 10 days is easily achieved by taking a few added measures. Make sure your drinks are cold when you put them in and be sure your ice chest hasn’t been sitting in the sun before you load it. If going for an extended extended trip where ice is unavailable, pre-chill your cooler the night before. Simply place a bag of ice in the cooler over-night and replace before heading out or place your ice chest in a freezer box for 2-3 hours before packing. Using a mixture of block and chipped ice is always recommended for maximum ice retention, dry ice can also be used for better than average results. A full list of Seriously Cold tips are included with your purchase.
Are they bear resistant?
Heck yes! A bear may drag your ice chest off into the woods out of frustration (we are not responsible for this), but he won’t get inside to eat your delicious hand caught salmon steaks. We are in the process of getting our ice chests “bear certified” by accredited sources.
How much does your coolers weigh?
25 Quart - 16 lbs.
35 Quart - 19 lbs.
60 Quart - 32 lbs.
85 Quart - 32 lbs.
Can I use dry ice in my cooler?
Yes. It’s actually recommended if you are going to be going away for more than 7 days and want to make sure you don’t need to change the ice. Use caution when opening your cooler while using dry ice as the inside/outside pressure can become unbalanced - opening the drain valve slightly can easily relieve any unbalanced pressure.
How are they made?
The shell is made using manufacturing process known as rotational molding. Once molded, these shells are pressure injected with commercial grade polyurethane insulating foam. No other process can achieve the same legendary ice retention results. These high quality coolers are built to withstand anything you or nature can throw at it.
How come your prices are so freakin low!?
We work directly with the factory to streamline the manufacturing and logistics processes. Through more efficient manufacturing and shipping processes we are able to offer our our ice chests direct to customers for much less than the competition. Our coolers are only sold direct to our customers through our website and other trusted channels. This means that we aren’t required to mark them up for retailers and are able reduce the number of links in the supply chain. This adds up to a significant savings which gets passed along to our customers.
Use and care instructions
It is always best to wash your cooler out immediately after using it to avoid stains and odors. In most cases warm water and standard dish soap are enough to have your cooler looking brand new. If for some reason your cooler is REALLY dirty or stained you can use a small amount of bleach and warm water. A full guide to caring for your cooler is included with your purchase.
What is the warranty?
Driftsun Ice Chests are warrantied to be free from manufacturer defects for a period of 1-year from the purchase date. We are always here to help if you experience any issues and will always do our best to satisfy your requests. Please visit our warranty page for more information. Visit our Returns page for more information on returns and replacement items. If you have any other questions we haven’t already answered please email us.
Warranty
Help! I am missing part of my order or received something damaged. What can I do?
First off, we’re sorry to hear that. Contact us Immediately! We can absolutely fix this for you right away. Your first step should be to contact us. Please include your order # or first and last name as well as a brief description of the issue you are facing. We’re here to help! Visit our warranty page to learn more.
Replacement Parts
Have you lost or accidently damaged one of your parts on your Driftsun product? We want to make sure you can use and enjoy your Driftsun product even if it's outside of the warranty period. We may have parts available for your item, please contact our customer service at Cs@Driftsun.com for more information. Please include your order number and item part number if possible.
